Frequently Asked Questions

A little help before you order. Find quick answers below, with links to the details.

How do I place or change an order?

Choose your item and size, add it to your cart and follow checkout. Need to cancel? Contact us as soon as possible and we’ll do our best to help. Read Orders and Payment.

Are products printed to order, and how long does it take?

Our items are printed to order. For a production estimate for a particular item, contact us before ordering. See Shipping & Delivery for delivery estimates.

Where do you deliver, and can I track my order?

We ship worldwide. Standard delivery is usually 6–14 working days in Europe and 14–18 working days elsewhere. These are estimates, not guarantees. You’ll receive a tracking number once your order is dispatched. Delivery is free for orders above €75. Read Shipping & Delivery.

Can I return or exchange an item?

Our published policy offers free returns within 30 days of purchase and exchanges for items you’re not happy with. Items must be in their original condition with tags, unworn and unwashed. Read Returns and Refunds and contact us for help.

Which payment methods can I use?

Check the payment options displayed at checkout. For payment questions or help with an order, contact us. See also Orders and Payment.

Do you offer gift cards?

Please contact us to check current gift card availability before planning your gift.

How do I choose the right size?

Sizes can vary by brand. Compare measurements in our Size Guide before ordering. If you’re unsure about a particular item, ask us for help.

How should I care for my item?

Follow the care label supplied with your item. If you need care guidance before purchasing, contact us with the product name.

What packaging do you use?

Apparel is generally shipped in post-consumer recycled polymer mailers. Packaging varies by fulfillment location; our policy lists at least 50% recycled content for outer mailers and 30% for inner bags in multi-item shipments. Read our Packaging Policy for details.

How can I contact Fitz & Willow?

Email contact@fitzwillow.com, use our contact form, or call or WhatsApp +34 628 535 545. We aim to reply within 24 hours.